Frequently asked questions are listed below, browse all or search by keyword. If you can't find the answer, don't hesitate to contact us.

What is your returns policy?

If you are the end-user, and you have received a faulty product, please contact your supplier who should arrange a replacement for you. If you are an Astro customer, please contact our sales department by email ([email protected]) and they will arrange a credit or replacement. Returns whether for faulty goods or unwanted stock will only be accepted by prior agreement (a Returns Reference Number will be issued if approved). Please note that Astro reserves the right to grant or refuse returns on any orders whatsoever at its sole and exclusive discretion. Non-faulty goods must be returned at customer's own cost, and if received back in a re-saleable condition (including original packaging) will be credited less 30% re-stocking charge.

Does Astro provide lighting scheme designs?

Lighting-scheme design is a very specialised service, and it is not something we are qualified to do. Please contact your retailer or contractor who may be able to recommend a scheme designer to you.

Where can I find out about fixing holes and cable-entry points?

Where available please refer to the data sheet on the website for information regarding the positions of fixing screw holes and cable-entry points. The drawings showing the fixing holes are all viewed from the front elevation of the product. Should this information not be available please contact us on toll free number 1.800.240.7071

What appliances can I plug into a shaver-socket?

The shaver sockets in our products are all separated from the mains by a safety isolating transformer. As a result, they are suitable only for electric shavers and toothbrushes, including re-chargeable versions of these. They are not suitable for higher power appliances, such as hair dryers.

Can you supply LED drivers?

We supply separate LED drivers for all products that require them. Please contact us on toll free 1.800.240.7071 for further information.

Can't find what you're looking for? Email or call toll free 1.800.240.7071

Forgotten password

If you've forgotten your password, enter your email in the form below and we'll send you instructions to set a new one.

Are you sure?