Frequently asked questions are listed below, browse all or search by keyword. If you can't find the answer, don't hesitate to contact us.
Lighting-scheme design is a very specialised service, and it is not something we are qualified to do. Please contact your retailer or contractor who may be able to recommend a scheme designer to you.
We supply separate LED drivers for all products that require them. Please contact us on toll free 1.800.240.7071 for further information.
Each product with a USB-A Socket has an output of 5V, 2.1A, 10.5W. This is suitable for charging devices such as mobile phones, portable battery packs or headphones.
The induction charger has an output of 5V, 1A, 5W. This is suitable for charging devices such as mobile phones, portable battery packs or headphones.
The USB / Induction chargers are not brand-specific, and currently do not support quick charge 3.0. Charging will default to approximately <1A, depending on the device.
Yes, however this depends on the product and how it's been wired. Some products are wired for permanent charging, while others are capable of having their charging stopped via an external wall switch. If you are uncertain what products are capable of, please contact Astro Technical.
Yes, smart lamps can be used depending on their size and cap type. Please refer to the product datasheets for the cap type and maximum lamp length that can be used.
We are unable to test each product / LED Driver / Lamp with every possible dimming module on the market. We recommend you contact the manufacturer of the dimmer for them to advise on compatibility. Product and Driver datasheets are available to download from our website.
The shaver sockets in our products are all separated from the mains by a safety isolating transformer. As a result, they are suitable only for electric shavers and toothbrushes, including re-chargeable versions of these. They are not suitable for higher power appliances, such as hair dryers.
Where available please refer to the datasheet on the website for information regarding the positions of fixing screw holes and cable-entry points. The drawings showing the fixing holes are all viewed from the front elevation of the product. Should this information not be available please contact us on toll free number 1.800.240.7071
If you are an end-user and have received a faulty product, please contact your point of purchase who should arrange a replacement for you.
If you are a direct Astro customer, please contact our sales department by emailing [email protected] and they will arrange a credit or replacement. Returns, whether for faulty goods or unwanted stock, will only be accepted by prior agreement (a Returns Reference Number will be issued if approved).
Please note that Astro reserves the right to grant or refuse returns on any orders whatsoever at its sole and exclusive discretion. Non-faulty goods must be returned at customer's own cost, and if received back in a re-saleable condition (including original packaging) will be credited less 30% re-stocking charge.
Can't find what you're looking for? Email or call toll free 1.800.240.7071