Privacy Policy

At Astro Lighting Inc., your right to online privacy and security is important to us. Below are the guidelines we use for protecting your personal information.

This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Managed Users and Key Web Contacts

In order for our customers to view product prices and stock levels, we provide access to our web portal to certain designated customer representatives known as Managed Users and Key Web Contacts. When you are designated as a customer's Managed User or Key Web Contact, we collect your identity and contact information and use it in accordance with this policy.

Types of information collected

We may collect your personal information when you use the website or contact us. Personal information does not include information that is anonymized, deidentified, aggregate consumer information, and information that is lawfully made publicly available (e.g. from government records). The information we collect may include without limitation:

Your first and last name, marital status, profession, title and gender.
Contact information, including billing address, shipping address, email address and phone number.
Financial information, such as your credit card information.
Transaction information including details about payments to and from you and other details regarding purchases you have made from us, browsing history, and purchase history.
Technical data including your IP address, login data, browser type and language, time zone and location, browser plug-in types and versions, operating systems and platform, and other technology on the devices you use to access this website.
Profile data, such as your password, purchases, orders, interests, preferences, feedback and survey responses, and inferences drawn from any such information to create a consumer profile.
Usage data, such as information about how you use the website, products and services.
Marketing and communications data, including your preferences in receiving marketing communications from us and third parties and your communication preferences.

We may also collect, use and share aggregate, anonymous statistics about the number of visitors to this website or number of purchases made. We may use cookies to collect data in accordance with our Cookie Policy. Cookies and embedded code may provide statistical information about visits to pages on the website, the duration of individual page views, paths taken by visitors through the website, data on visitors' screen settings and other general information. Astro Lighting Inc. utilizes this information to help improve the user experience.

How information is collected

We use different methods to collect information from and about you including through:

Direct interactions. You may give us your personal information by completing online forms, by corresponding with us by mail, phone, email or otherwise, by requesting information from us, by subscribing to our email list, or by purchasing products.
Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also use cookies to enable us and/or third party service providers to serve ads on our behalf across the Internet. You can reject cookies and still use this website, however, it will disable the ability for the website to recognize your cart, your account and any personalization or customization efforts.
Third parties or publicly available sources. We may receive personal data about you from various third parties, such as service providers, business partners, advertising networks, data brokers, and social media platforms and networks.

About "Do Not Track" Signals: "Do Not Track" is a privacy preference that Internet users can set in their web browsers. When a user turns on the Do Not Track option, the browser sends a message to websites requesting them not to track the user. Like many websites, our website does not at this time react to such requests sent via a Do Not Track signal.

How information is shared

We do not sell your personal information. We do not share your personal data with any other organization other than as expressly set forth below. Please contact Astro Lighting Inc. at any time with any questions or concerns you may have with respect to this privacy policy.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, government request or court order, or to protect the rights, property, or safety of Astro Lighting Inc., our customers, or others, or to prevent illegal uses of the website, or defend ourselves against third party claims. This may also include exchanging information with other companies and organizations for the process of fraud prevention or investigation and credit risk reduction.

We may also disclose your personal information to (i) affiliate partners with whom we may jointly provide services or sell product lines; (ii) service providers processing information for business purposes on our behalf, for example, to process credit cards and payments, arrange shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features; (iii) third-party analytics services, such as Google Analytics, to evaluate your use of the website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the website; (iv) other parties where you have provided your consent.

We may also transfer your personal information in the event that we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

As noted above, third party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your information will be handled by these providers.

You may also ask at any time to be informed about the personal data that Astro Lighting Inc. holds about you and request, as appropriate, correction or deletion.

How information is used

We may send you information about our various products and services, or other products and services that may be of interest to you. Such information may encompass alerts to product upgrades, special offers, updated information and other new products and services.

Personal Information that is collected through the website may be used:

To bill you for products and services, ship products, send orders, and process and fulfill orders and transactions;
To provide you with information about our company, products, events, and promotions;
To get in touch with you when necessary;
To serve our own internal business purposes, such as maintaining or servicing accounts, providing customer service, verifying customer information, processing payments, and performing analytics;
To conduct internal research for research, development and product improvement;
To verify or maintain the quality or safety of a service or product and to improve, upgrade or enhance the service or product;
To tailor our visitor's experience at our website, showing them content that we think they might be interested in, and displaying the content according to their preferences;
For short-term transient use, such as customization of ads shown as part of the same interaction;
For marketing or advertising;
For services of third parties that you authorize;
In a de-identified or aggregate format; and
In the case of IP Addresses, to help diagnose problems with our server, administer our website, help identify you and your shopping cart, and gather broad demographic information.

Opting out of communications

If you do not want to receive such mailings any longer, simply notify us by emailing [email protected], calling toll free 1.800.240.7071 or clicking the unsubscribe link.

How information is protected

We have put in place appropriate security measures to help protect your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach as required.

Consumer privacy for California residents

If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act ("CCPA") and other applicable California state privacy laws. Beginning January 1, 2020, the CCPA gives you certain rights with respect to the processing of your Personal Information.

This section provides additional privacy disclosures and informs you of key additional rights as a California resident.

Right to Know Request:

Under the CCPA, you have a right to request information about our collection, use, and disclosure of your personal information over the prior 12 months, and ask that we provide you with the following information:

Categories of and specific pieces of personal information we have collected about you.
Categories of sources from which we collect personal information.
Purposes for collecting, using, or selling (if applicable) personal information.
Categories of third parties with which we share personal information.
Categories of personal information disclosed about you for a business purpose.

If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.

To make a verifiable request for information about the personal information we have collected about you, please email us at [email protected].

Right to Delete Request:

Under the CCPA, you also have a right to request that we delete personal information, subject to certain exceptions. You may exercise your right to delete by emailing us at [email protected]. Once your request is verified and we have determined that we are required to delete that information in accordance with applicable law, we will delete your personal information accordingly. Your request to delete your personal information may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the CCPA. Please note that a record of your deletion request may be kept pursuant to our legal obligations.

Household Requests:

We do not knowingly collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.

General Requests under CCPA:

You may make a verifiable consumer request related to your personal information twice per 12-month period. We will not discriminate against you for exercising any of your rights under the CCPA.

Requests made through Agents:

You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Disclosures of Personal Information for a Business Purpose:

In the last 12 months, we may have disclosed certain personal information (e.g., username; display name; email address; billing information and history; business information, if applicable) to third party recipients for one or more business purposes.

California Privacy Rights under the "Shine the Light" Law:

Pursuant to Section 1798.83 of the California Civil Code (a separate law from the CCPA), residents of California have the right to ask us for a notice describing the categories of personal information we have shared with third parties or among our affiliated companies, for their direct marketing purposes, during the preceding calendar year. If you are a California resident and would like a copy of this notice, please send an email message to [[email protected]] with "Request for California Privacy Information" in the subject line and body of your message. Please allow 30 days for a response.

Children's Privacy

We do not sell products for purchase by children. To the extent that we sell any children's products, they only for purchase by adults. We do not direct our site to, nor do we knowingly collect any personal information from, children under the age of eighteen.

You must be 18 years of age or older to submit personal information to us. You must be 18 years of age or older to place an order on the site or participate in one of our online promotions.

If you are a minor (under the age of 18), you can use our website only in conjunction with your parent's or guardian's permission. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian contact us at [email protected].

Changes to our Privacy Policy

This policy may be updated from time to time. We will notify users of such changes by posting a revised policy on this page. Such changes will be effective immediately upon posting of the revised policy to the website. We encourage you to check back periodically so that you are always aware of any such changes.

How to contact us

If you have any questions or concerns about this policy, please email us at [email protected]

All trademarks, concepts and copy remain the property of Astro Lighting Inc. unless otherwise agreed in writing. Copying or distribution of this information is prohibited.

Last updated 23/08/22