Privacy Policy

At Astro Lighting Inc. ("Company," "we," or "us"), your right to online privacy and security is important to us. Below are the guidelines we use for protecting your personal information when you visit (the "Website").

This Website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

1. Managed Users and Key Web Contacts

In order for our customers to view product prices and stock levels, we provide access to our web portal to certain designated customer representatives known as Managed Users and Key Web Contacts. When you are designated as a customer's Managed User or Key Web Contact, we collect your identity and contact information and use it in accordance with this policy.

2. Types of information collected

The information we collect from you varies depending on the way you use our Website or interact with us. The information we collect may include Personal Information and Sensitive Personal Information. "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information that is anonymized, deidentified, aggregate consumer information, and information that is lawfully made publicly available (e.g. from government records). The Personal Information we collect may include without limitation:

  • Your first and last name, marital status, profession, title and gender.
  • Contact information, including billing address, shipping address, email address and phone number.
  • Financial information, such as your credit card information.
  • Transaction information including details about payments to and from you and other details regarding purchases you have made from us, browsing history, and purchase history.
  • Technical data including your IP address, login data, browser type and language, time zone and location, browser plug-in types and versions, operating systems and platform, and other technology on the devices you use to access this website.
  • Profile data, such as your password, purchases, orders, interests, preferences, feedback and survey responses, and inferences drawn from any such information to create a consumer profile.
  • Usage data, such as information about how you use the website, products and services.
  • Marketing and communications data, including your preferences in receiving marketing communications from us and third parties and your communication preferences.

"Sensitive Personal Information" is a subtype of Personal Information consisting of specific information categories. We may collect or use information that falls within the Sensitive Personal Information categories listed below to infer characteristics about a person:

  • Government identifiers, such as your Social Security number, driver's license, state identification card, or passport;
  • Complete account access credentials, such as user names, account numbers, or card numbers combined with required access/security code or password;
  • Precise geolocation, such as your physical location within a small area;
  • Racial or ethnic origin;
  • Religious or philosophical beliefs;
  • Union membership;
  • Mail, email, or text messages contents not directed at us;
  • Genetic data;
  • Unique biometric information used for identification;
  • Health information;
  • Sex life or sexual orientation information.

We may also collect, use and share aggregate, anonymous statistics about the number of visitors to this Website or number of purchases made. We may use cookies to collect data in accordance with our Cookie Policy.

Cookies and embedded code may provide statistical information about visits to pages on the Website, the duration of individual page views, paths taken by visitors through the Website, data on visitors' screen settings and other general information. We utilize this information to help improve the user experience.

3. How information is collected

We use different methods to collect information from and about you including through:

  • Direct interactions. You may give us your Personal Information by completing online forms, by corresponding with us by mail, phone, email or otherwise, by requesting information from us, by subscribing to our email list, or by purchasing products.
  • Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this technical data by using cookies and other similar technologies. We may also use cookies to enable us and/or third party service providers to serve ads on our behalf across the Internet. You can reject cookies and still use this Website, however, it will disable the ability for the Website to recognize your cart, your account and any personalization or customization efforts.
  • Third parties or publicly available sources. We may receive technical information and Personal Information about you from various third parties, such as service providers, business partners, advertising networks, data brokers, and social media platforms and networks.

About "Do Not Track" Signals: "Do Not Track" is a privacy preference that Internet users can set in their web browsers. When a user turns on the Do Not Track option, the browser sends a message to websites requesting them not to track the user. Like many websites, our Website does not at this time react to such requests sent via a Do Not Track signal.

4. How information is shared

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We do not sell your Personal Information. We do not share your Personal Information with any other organization other than as expressly set forth below. Please contact us at any time with any questions or concerns you may have with respect to this Privacy Policy.

We may disclose your Personal Information to third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, government request or court order, or to protect the rights, property, or safety of the Company, our customers, or others, or to prevent illegal uses of our Website, or defend ourselves against third party claims. This may also include exchanging information with other companies and organizations for the process of fraud prevention or investigation and credit risk reduction.

We may also disclose your Personal Information to (i) affiliate partners with whom we may jointly provide services or sell product lines; (ii) service providers processing information for business purposes on our behalf, for example, to process credit cards and payments, arrange shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features; (iii) third-party analytics services, such as Google Analytics, to evaluate your use of the website, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the website; (iv) other parties where you have provided your consent.

We may also transfer your Personal Information in the event that we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

As noted above, third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your information will be handled by these providers.

5. How information is used

We may send you information about our various products and services, or other products and services that may be of interest to you. Such information may encompass alerts to product upgrades, special offers, updated information and other new products and services.

Personal Information that is collected through the website or social media channels may be used:

  • To bill you for products and services, ship products, send orders, and process and fulfill orders and transactions;
  • To provide you with information about our company, products, events, and promotions;
  • To get in touch with you when necessary;
  • To serve our own internal business purposes, such as maintaining or servicing accounts, providing customer service, verifying customer information, processing payments, and performing analytics;
  • To conduct internal research for research, development and product improvement;
  • To verify or maintain the quality or safety of a service or product and to improve, upgrade or enhance the service or product;
  • To tailor our visitor's experience at our website, showing them content that we think they might be interested in, and displaying the content according to their preferences;
  • For short-term transient use, such as customization of ads shown as part of the same interaction;
  • For marketing or advertising;
  • For services of third parties that you authorize;
  • In a de-identified or aggregate format; and
  • In the case of IP Addresses, to help diagnose problems with our server, administer our website, help identify you and your shopping cart, and gather broad demographic information.

6. Choices about how we use and disclose your information

We strive to provide you with choices regarding the Personal Information you provide to us. You may also ask at any time to be informed about the Personal Information that the Company holds about you. Residents of certain states, such as California, Colorado, Connecticut, Virginia, Utah, and Nevada, may have additional rights and choices with respect to Personal Information. Please see 'Your State Privacy Rights' below for more information.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

7. Opting out of communications

If you have elected to receive direct marketing communications from us and you do not want to receive such communications any longer, you can opt out by simply emailing [email protected], calling toll free (800)-240-7071 or clicking the unsubscribe link in any marketing communication that is sent to you.

8. How information is protected

We have put in place appropriate security measures to help protect your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach as required.

9. Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information.

9.1. Consumer privacy for California residents

If you are a California resident, the processing of certain personal data about you may be subject to the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act ("CPRA"), and other applicable California state privacy laws. The CCPA and CPRA give you certain rights with respect to the processing of your Personal Information. These rights include:

Right to Know Request:

Under the CCPA, California residents have a right to request information about our collection, use, and disclosure of your Personal Information over the prior 12 months, and ask that we provide you with the following information:

  • Categories of and specific pieces of Personal Information we have collected about you.
  • Categories of sources from which we collect Personal Information.
  • Purposes for collecting, using, or selling (if applicable) Personal Information.
  • Categories of third parties with which we share Personal Information.
  • Categories of Personal Information disclosed about you for a business purpose.
  • If applicable, categories of Personal Information sold about you and the categories of third parties to which the Personal Information was sold, by category or categories of Personal Information for each third party to which the Personal Information was sold.

To make a verifiable request for information about the Personal Information we have collected about you, please email us at [email protected].

Right to Delete Request:

Under the CCPA, California residents also have a right to request that we delete Personal Information, subject to certain exceptions. You may exercise your right to delete by emailing us at [email protected]. Once your request is verified and we have determined that we are required to delete that information in accordance with applicable law, we will delete your personal information accordingly. Your request to delete your Personal Information may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the CCPA. Please note that a record of your deletion request may be kept pursuant to our legal obligations.

Right to Opt-Out:

Under the CCPA and CPRA, California residents have the right to opt-out of the sharing or disclosing of your Personal Information to a third party in any way, which include the right to opt-out of targeted advertising. To make a verifiable request to opt-out of the sharing or disclosing of Personal Information we have collected from you, please email us at [email protected].

Right to Limit the Use of Sensitive Personal Information:

California residents have the right under certain circumstances to limit the use and disclosure of Sensitive Personal Information used for the purpose of inferring characteristics about a person. To make a verifiable request to exercise this right, please email us at [email protected].

Right to Correct:

Under the CPRA, California residents have the right under certain circumstances to limit the use and disclosure of Sensitive Personal Information used for the purpose of inferring characteristics about a person. To make a verifiable request to exercise this right, please email us at [email protected] or call us toll-free at (800) 240-7071.

California Privacy Rights under the "Shine the Light" Law:

Pursuant to Section 1798.83 of the California Civil Code (a separate law from the CCPA and CPRA), residents of California have the right to ask us for a notice describing the categories of Personal Information we have shared with third parties or among our affiliated companies, for their direct marketing purposes, during the preceding calendar year. If you are a California resident and would like a copy of this notice, please send an email message to [email protected] with "Request for California Privacy Information" in the subject line and body of your message. Please allow 30 days for a response.

9.2. Consumer privacy for Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia residents

Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their Personal Information.
  • Access and delete certain Personal Information.
  • Correct inaccuracies in their Personal Information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process Sensitive Personal Information.

The exact scope of these rights may vary by state. To exercise any of these rights please email [email protected].

10. Household Requests

We do not knowingly collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.

11. General Requests

You may make a verifiable consumer request related to your Personal Information twice per 12-month period. We will not discriminate against you for exercising any of your rights under the CCPA or other applicable state law.

12. Requests made through Agents

You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

13. Disclosures of Personal Information for a Business Purpose

In the last 12 months, we may have disclosed certain personal information (e.g., username; display name; email address; billing information and history; business information, if applicable) to third party recipients for one or more business purposes.

14. Appeals

Please contact us at [email protected] for information on how to appeal a decision regarding a consumer rights request.

15. Children's Privacy

We do not sell products for purchase by children. To the extent that we sell any children's products, they only for purchase by adults. We do not direct our site to, nor do we knowingly collect any personal information from, children under the age of eighteen.

You must be 18 years of age or older to submit personal information to us. You must be 18 years of age or older to place an order on the site or participate in one of our online promotions.

If you are a minor (under the age of 18), you can use our website only in conjunction with your parent's or guardian's permission. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian contact us at [email protected].

16. Changes to our Privacy Policy

This policy may be updated from time to time. We will notify users of such changes by posting a revised policy on this page. Such changes will be effective immediately upon posting of the revised policy to the website. We encourage you to check back periodically so that you are always aware of any such changes.

17. How to contact us

If you have any questions or concerns about this policy, please email us at [email protected]

© Astro Lighting Inc. 2018-2021.

All trademarks, concepts and copy remain the property of Astro Lighting Inc. unless otherwise agreed in writing. Copying or distribution of this information is prohibited.

Last updated 05/02/2024

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